Shipping policy

We carefully pack every order so it reaches you safely. Here's what to expect after you place your order.

Where orders ship from

Handmade pieces ship from Merrillville, Indiana, USA. Printed products are made to order and ship directly from our print partner in the USA. Skincare products ship directly from our skincare partner in the USA. If your order includes more than one type of product, it may arrive in separate packages with separate tracking numbers.

Processing time

Handmade pieces and skincare are packed and shipped within 1 to 3 business days after payment is received, not counting weekends and US holidays. Printed products are made to order, so please allow 2 to 5 business days for printing before they ship. During busy seasons it may take a little longer, and we'll let you know if there's a delay. You'll receive an email with a tracking number once your order has shipped.

Shipping within the United States

Shipping rates depend on the total weight of your order and are shown at checkout.

• Free US Economy shipping on handmade and skincare orders over $45. Printed (made-to-order) items ship at calculated rates and are not included.
• Economy shipping (about 5 to 8 business days after shipping): $4.90 for orders up to 5 lb, or $19.90 for orders from 5 lb to 70 lb.
• Standard shipping (about 3 to 4 business days after shipping): $6.90 for orders up to 1 lb, or $9.90 for orders from 1 lb to 5 lb.

International shipping

We ship to Australia, Austria, Belgium, Canada, the Czech Republic, Denmark, Finland, France, Germany, Hong Kong, Ireland, Israel, Italy, Japan, Malaysia, the Netherlands, New Zealand, Norway, Poland, Portugal, Singapore, South Korea, Spain, Sweden, Switzerland, the United Arab Emirates, and the United Kingdom. International orders ship with USPS or DHL Express, and rates are calculated at checkout based on your address and the weight of your order.

International orders may be subject to customs duties, import taxes, and fees charged by the destination country. These charges are the buyer's responsibility and are not included in our prices or shipping fees. Please check your country's import rules before ordering, especially for items made with natural materials such as wood, leather, animal hide, or plant fibers, since some countries restrict these.

Delivery estimates

Delivery times are carrier estimates and are not guaranteed. Weather, holidays, customs, and carrier delays can sometimes slow things down. We're always happy to help you track a package.

Lost, stolen, or delayed packages

If your tracking shows "delivered" but you can't find your package, please check with neighbors and your local post office, and wait 1 to 2 business days, since packages are sometimes marked delivered early. If it still hasn't turned up, email us at afrilegacyllc@gmail.com and we'll help you file a claim with the carrier.

Incorrect addresses

Please double-check your shipping address at checkout. If you notice a mistake, contact us right away. We can update the address only if the order hasn't shipped yet. If a package comes back to us because of an incorrect or incomplete address, we'll contact you to arrange reshipment at your cost.

Damaged in transit

If your order arrives damaged, please email us photos of the item and packaging within 7 days of delivery. See our Refund Policy for details.

Questions

Email us at afrilegacyllc@gmail.com or use the contact form at afrilegacy.net/pages/contact.